Shipping policy
RIDLEY OWEN RYAN appreciates your purchase and trust in our apparel store. We strive to prepare and dispatch all clothing items in precise accordance with customer orders, ensuring every package arrives in intact quality and within a practical delivery timeline for all shoppers.
1. Order Processing Time
Every confirmed apparel order will undergo internal verification, stock checking and packaging preparation within 1 to 7 business days, excluding weekends and statutory public holidays. During peak shopping seasons or periods with surging order volumes, standard processing schedules may be prolonged moderately. Our team will actively reach out to customers to inform them of any major processing delays and updated progress arrangements in a timely manner.
2. Shipping Fees and Delivery Timeline Estimation
Shipping fees for all individual orders are calculated based on package specifications and delivery destinations, with the final charge clearly presented during the checkout process before payment confirmation. The estimated delivery timeframe for standard shipping services is approximately 15 business days after order dispatch. All listed delivery durations are for reference only and may be altered by external uncontrollable factors, including courier service delays, customs clearance procedures, extreme weather conditions, logistical restrictions and regional public holidays.
3. Shipment Confirmation and Order Tracking Access
Once your apparel order is fully processed and handed over to the designated courier company, you will receive an official shipment confirmation email containing exclusive tracking codes and inquiry guidelines. The tracking system data will be updated and accessible for customer inquiry within 24 to 48 hours after the package is dispatched. You can monitor the real-time transit status and location of your shipment through the official tracking channel.
4. Incorrect Shipping Address Liability Statement
Customers are solely responsible for submitting accurate, complete and valid shipping address information during order checkout. RIDLEY OWEN RYAN shall not bear any liability for misdelivery, delayed receipt or package return caused by wrong, incomplete or invalid address details provided by customers. If a shipment is returned to our warehouse due to address errors, the customer will be required to cover additional reshipping costs for secondary delivery arrangements.
5. Lost and Damaged Shipment Handling Rules
If your apparel package goes missing during transit, please submit a formal inquiry to our customer support team within 2 calendar days from the scheduled delivery date to initiate a loss investigation process. For orders received with defective or damaged clothing items or broken packaging, you must file a damage report within 24 hours upon package receipt, accompanied by clear photographic evidence of damaged products and outer packaging. Our professional team will verify your submission promptly and implement targeted solutions to settle the issue efficiently.
6. Apparel Usage and Care Guidelines
Each clothing product sold in our store comes with official manufacturer care instructions covering washing, drying, maintenance and daily usage requirements. To preserve the original texture, appearance and service life of the apparel, customers must follow the standardized care guidelines strictly. Our company assumes no responsibility for product damage, deformation or quality loss resulting from improper cleaning, incorrect maintenance, unauthorized alterations or unreasonable personal usage of the clothing goods.
7. International Shipping and Customs Provisions
For all cross-border shipments delivered to overseas regions, destination countries may impose applicable import duties, customs taxes and other administrative clearance fees in accordance with local trade regulations. All additional customs and import-related charges are the sole responsibility of the customer. These fees are not included in the original product prices or basic shipping fees charged by our company.
8. Contact Information
Should you have any inquiries, feedback or concerns regarding this official shipping policy, please feel free to get in touch with our professional customer service team via the contact details below:
Company Name: RIDLEY OWEN RYAN
Phone Number: +64 22 693 9816
Email Address: support@ridleyowen.shop
Physical Address: 149 Miramar North Road, Wellington, WGN 6022, New Zealand